FAQs

Carolyn + Patrick Wedding-1275

Why rent a tent rather than a hall?

Tents usually cost a little more to rent than an existing facility, but tents have options that other venues simply don’t. We come to you, in the location you want. A tent provides more privacy and convenience than a public location or hall, as well as many more d├ęcor options. And our lighting and heating options offer you three seasons of possibilities.

How big a tent should you rent?

After a few simple, straightforward questions, we will prepare a computer-designed layout for you at no extra cost. With your help, we will design a customized floor plan showing your head table, seating arrangement, dance floor, bar area, gift table, cake table, etc. This will help accurately determine the amount of space needed for your wedding. Of course, we understand that the exact number of guests will change as the date of the wedding approaches, which we will happily accommodate. With our three tent styles available in virtually any size, we have something to fit everyone’s special day.

How much will it cost?

We welcome your calls, so please contact us for more information or to get an estimate.

How long do you have the tent for?

Rentals are for up to five days. For example, if your wedding is on Saturday we could install the tent on Thursday and dismantle on Monday.

What are the Side Wall options?

Solid, Clear, Cathedral Window walls are available, as well as a matching striped sidewall. The Cathedral Window walls are the most popular for weddings. Additional charges may apply for the Clear or Cathedral Window options.

How are they attached?

Sidewalls are easily attached and removed with minimal effort and no special tools required.

Where can I put a door/entrance?

Door locations can be anywhere around the perimeter of the tent and can easily be changed and modified.

Do the dishes have to be cleaned?

Dishes only need to be free of food and rinsed off. Rented items MUST be rinsed of all food and placed in their proper containers prior to return.

Do the linens have to be cleaned?

Linens do not have to be cleaned. They will be shipped to you in Rubbermaid tubs and they just need to be placed back in the tubs. Rented items MUST be rinsed of all food and placed in their proper containers prior to return.

What colour are your linens?

All of our linens are Solid White. Custom colours are available upon request.

Who sets up the tables & accessories?

Commercial Tent Rentals will install the tent, flooring, staging and lighting. The customer is responsible for the setup of tables, chairs, linens, dishes, glassware, etc. We will deliver these items stacked inside your tent. The rental price of chairs and tables does not include on-site distribution or set up. These can be included for an additional charge ($1 per chair, $3 per table).

Are you able to anchor tents on solid ground, such as asphalt?

Yes, there are other types of tents, such as clear span structures and frame tents, which can be anchored with alternative methods. Additional charges will apply.

How much power is required?

You will need to discuss power requirements with us, your caterer, your band and your DJ in order to properly assess your electrical needs.

Do we require a permit for the tent?

Please check with your local municipaility. We can assist you.

Do we have to have a floor?

No, you do not have to have a full floor. A plywood sub floor provides a firm base to work on and allows water or mud to remain unseen. Flooring will follow the existing terrain of your property, and the price does not include levelling, custom paint, or carpeting.

Do you have to have vehicle access to the site?

Our typical delivery trucks are the size of a school bus and need to be parked within fifty feet of the site. Please consider overhead power lines, trees and access to the site when looking at venue options. We ask that you inform your salesperson if site access is limited, and we require any information in regards to underground utilities such as power, irrigation, etc.

What forms of payment do you take?

We accept Visa, MasterCard, Electronic Transfer, cash, or a certified cheque. Any form of card payment will have a 3% charge added.

Do you require a deposit?

Yes, we require a 30% deposit upon booking. The final balance is due prior installation.

Can you rent the tent for one day only?

The rental price is the same from one to five days.

What is your cancellation policy?

The 30% deposit is non-refundable.

What about missing items after the wedding?

Any items that are missing or damaged will be billed at replacement cost.

What if I have concerns about the location I have chosen?

If you are unsure whether a possible venue will be suitable, please ask your salesperson for a site visit. They will be happy to advise you.

What are the different staking options for the different tent styles?

Tension-style tents require guide-out staking around the entire perimeter of the tent. Clear span tents, however, have no stake lines because each leg is individually staked straight down into the ground, resulting in no perimeter obstruction.

How do we stake if it is not in sod/gravel?

We have the ability to anchor tents on all surfaces including sod, gravel, asphalt and concrete.

How much more expensive is this?

Cost depends on the type of dead weight being used and size of the tent.

What other deadweight options do you provide?

Deadweight options include cement weights and water barrels, depending on the size and style of the tent.

How many feet from the tent must the perimeter be cleared for staking?

We have various styles of tents that can be installed in locations with minimal clearances.

What does delivery include?

Delivery includes delivery, installation, dismantling, and pick up of the tent.

Will I be required to sign a damage waiver?

Yes, you can review our damage waiver by downloading at this link. [LINK TO DOWNLOADABLE WAIVER].

Is the linen damage deposit refundable?

Yes, the $500 deposit is FULLY refundable and MUST be paid by credit card before delivery of items.